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Becoming a customer
How do I become an Antargaz natural gas customer?
How do I switch to Antargaz?
I am currently using an Antargaz bulk tank. I would like to become a natural gas customer at my new home.
The new occupant of my old home does not want to become an Antargaz customer. What should I do?
Antargaz already supplies natural gas in my new home, but not yet in my name. How can I sort this out?
I am moving house as an Antargaz customer. What do I need to do?
How much does it cost to move my energy contract to a new address?
No natural gas connection
Although my street has the natural gas mains network on it, my home is not connected up.
My street does not have the natural gas mains network on it. Can I cook and heat my home with gas anyway?
How will my complaint be processed?
How does Antargaz protect the rights of the consumer?
How can I exercise my rights as a client?
How and when to contact the Ombudsdienst voor Energie?
What is the difference between the distribution system operator, the network operator and the gas supplier?
What is my EAN code?
What should I do if I smell gas?
I wish to pay by bank transfer. Will I be charged an additional cost?
How do I read my invoice?
Currently I pay my bills by direct debit. Am I also required to pay my annual statement by direct debit?
If I pay by direct debit, when will the amount due be taken from my account?
How is my instalment amount determined?
What is included in the price that I have to pay to Antargaz?
I have paid my bill twice: once by bank transfer and once by direct debit. What should I do?
After my last annual statement I received a refund, yet Antargaz has increased my instalments. Why is this?
How can I pay my bill?
I’m awaiting a refund. What’s the procedure for this?
I would like to pay by direct debit. What should I do?
What is the difference between an instalment bill and my annual statement?
I didn’t pay my bill on time. What happens now?
I have a direct debit but am still receiving bank transfer forms. What should I do?
What is the social tariff?
Who takes the meter reading and when?
How can I stop my direct debit?
What are the current social tariffs?
I didn’t submit my gas meter reading in time. What happens now?
I want to terminate my natural gas contract with Antargaz. How do I do this?
Where can I find the contract’s general terms and conditions?
How can I change my billing address after I have become a customer?
Can the billing address be different from the supply address?
My contract expires shortly. How can I extend it?
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Can you smell gas?